Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For hygiene reasons we cannot accept returns on earrings unless faulty.
To facilitate your return, we require you to contact us in the first instance to give us details of the issue. it may be required to send us photos of the issue so we can help speed up the process.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
If we ask you to return your item, Once your return is received and inspected, we will send you an email to notify you that we have it.
If a refund is given then a credit will be applied to your original method of payment, which can take up to 5 business days to appear.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gravenmortalis@hotmail.com for further instructions.
Shipping returns
To return your product, you will be given instructions via email.
If the return is requested up to 14 days after purchase: We will provide a shipping label to send it back. This requires you to keep the original box as any fines due to incorrect packaging for the postage provided will be deducted from your refund.
If the return is 15-30 days after purchase: You will be responsible for paying for your own shipping costs for returning your item. Please ensure that it is packaged appropriately and the correct postage is obtained. Any fines incurred due to incorrect packaging or postage will be deducted from the refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items (15-30 days after purchase) you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at gravenmortalis@hotmail.com for questions related to refunds and returns.